Terms and conditions

About these terms

These terms and conditions apply to the use of the website of Solarfit — the trade name of Ocean View Construction Costa Blanca, S.L. (see the legal notice) — and to every quote and agreement between Solarfit and the customer. They are drawn up in accordance with Spanish law, including the law on information-society services (LSSI, Ley 34/2002) and the consumer law (Real Decreto Legislativo 1/2007, TRLGDCU).

By using the site you agree to the section on website use; the contract terms apply as soon as you accept the quote. Deviations apply only where we agree them in writing; the signed quote or agreement takes precedence over these terms and conditions.

Use of the website

The website is informative and gives you the option to get in touch without obligation or to request a price estimate. The price estimate is an estimate based on the details you enter and does not bind us; a binding, tailored quote follows, based on your details and your roof. The name Solarfit is a registered trade mark; the text, images and design on the site are our property or that of third parties and may not be used without our written permission.

Our service

Solarfit designs, supplies and installs solar panels, home batteries, charging points and related systems, and arranges the accompanying legalisation (memoria técnica or proyecto, boletín and registration). We carry out every engagement professionally and to the best of our judgement.

For specialised parts — the electrical connection and the boletín (by a certified electrician) and the legalisation (by specialised engineers or gestorías) — we work with qualified, certified partners. We remain your point of contact and coordinate the whole.

Language

Everything you arrange with us is in your own language: advice, your quote, the paperwork and the aftercare — in Dutch, Spanish, English, German or French. If you belong to the Norwegian or Swedish community, we help you in English (you read the website in Norwegian or Swedish). You have one dedicated point of contact at Solarfit throughout.

The on-site survey and the installation itself are handled by our installers, who work in English or Spanish.

We draw up your quote and agreement in the language you deal with us in. Spanish law applies to every agreement (see Applicable law and disputes).

Quote and agreement

Every quote is without obligation and valid for 30 days, unless stated otherwise. The agreement comes into being when you accept the quote in writing or digitally. The quote describes the installation, the materials, the price and the schedule.

Prices and payment

Prices include the applicable VAT (IVA), unless stated otherwise.

Payment is made exclusively by bank transfer to the official Solarfit account number shown on the quote and the invoice, in three instalments:

• 30% deposit on your acceptance of the quote;
• 60% that must be credited to our account on the day the installation is handed over;
• 10% final instalment, due once your boletín (CIE) and Industria registration proof are in — usually about three weeks after handover.

The deposit and the 60% on handover are due for the installation itself. The monitoring is a separate service and is not a condition of payment: you cannot defer that payment if the monitoring is not yet active on handover day (see the Service and monitoring section). Only the 10% final instalment is tied to your paperwork, not to the monitoring.

Please make sure you transfer the balance on time. Many banks apply a daily limit on transfers: check it a few days beforehand and, if needed, have it raised or unblocked, so the amount is actually credited on handover day. If the balance has not been received, we may suspend the handover.

We never work with cash or card payments. Our installers never ask you to pay cash or by card at the door. If you are asked to anyway, do not pay — it is not legally valid; contact us straight away at info@solar-fit.es or +34 676 147 637.

On late payment we may charge statutory interest and reasonable, proportionate collection costs. The materials supplied remain our property until everything is paid (retention of title).

Financing

If we offer financing, it runs through an external finance partner. You enter into the loan agreement directly with that partner; the approval and the terms rest with them. Solarfit acts here as an intermediary, not as a lender.

Work, scheduling and delivery time

As soon as your deposit is received in our account, we start the preparation — the orders, the technical documentation (memoria técnica or proyecto) and, where needed, the municipal notification or permit — and schedule the installation as soon as possible. We aim for a guide time of about 6 weeks to the handover of the installation. This is an estimate, not a strict deadline: suppliers’ lead times, permits or weather conditions can affect it.

We schedule the installation by arrangement. You ensure that on the agreed date we can safely reach the roof and the consumer unit, and you provide the information we need — about the roof, the connection and the usage — on time and correctly. If your property belongs to an owners’ association (comunidad de propietarios), you arrange the necessary permission from that association in advance; we are glad to advise, but you obtain the permission yourself. If circumstances at your end prevent us from carrying out the work, we reschedule; reasonable extra costs that arise as a result may be passed on.

We complete the legalisation after the installation — and take it off your hands. The electrical certificate (boletín/CIE), the registration with Industria, applying for the self-consumption code (CAU) with the grid operator (distribuidora) and — where power is fed back — the paperwork for the compensación we arrange; you do not have to chase the grid operator yourself. Only the feed-back contract with your energy retailer (comercializadora) you sign yourself — you choose your retailer and the surplus-compensation rate; we prepare it and advise you on it. Final completion depends partly on the administration and the grid operator and usually takes a few weeks to a couple of months — the compensación is generally the slowest, roughly 1 to 3 months after the installation. Your system runs normally in the meantime.

Because this administrative process is partly beyond our control, an ongoing legalisation does not suspend payment for the handed-over installation indefinitely: the 60% is due on handover of the installation (see Prices and payment), even if the registration or the compensación is still in progress afterwards. The 10% final instalment falls due once your boletín and Industria registration proof are in — usually within a few weeks — and is expressly not tied to the slower compensación (roughly 1 to 3 months).

If a specific product is unavailable when the work is carried out, we may — at no extra charge — supply an equivalent product with at least the same output, the same quality and the same or a better warranty. We inform you of this; if you do not agree, you can withdraw from or terminate the agreement on the same terms (art. 107 TRLGDCU).

Warranty

Your installation carries three layers of warranty:

• Statutory warranty — as a consumer you are entitled to the statutory conformity warranty of 3 years on the products supplied, with free-of-charge repair or replacement (art. 123 et seq. TRLGDCU). We cannot limit these statutory rights.
• Manufacturer’s warranty — the manufacturers give their own warranty, for example a 25-year product warranty and a 30-year output warranty on the glass-glass panels, plus the warranty on the inverter and battery. The exact terms are in the product documentation.
• Solarfit installation warranty — 10 years — on our installation work (the installation itself: mounting, cabling, connection and watertightness) we give a 10-year warranty. If something turns out to be wrong with our work within that period, we put it right free of charge.

The warranty does not cover damage from misuse, from modifications or repairs by third parties, or from causes outside the installation (such as storm, lightning strike or grid faults); your statutory warranty remains in full force in all cases. Keep your invoice — you need it to make a warranty claim.

Right of withdrawal (cooling-off period)

If, as a consumer, you enter into an agreement off our premises (for example at your home) or at a distance, you have a 14-calendar-day cooling-off period (art. 102–104 TRLGDCU): you can withdraw from the agreement within that period without giving a reason, by email to info@solar-fit.es or with the model form we send you on request. If you withdraw, we refund all amounts received from you within 14 days.

In practice we schedule the installation after these 14 days, so your choice stays free. If you want us to start earlier, we ask for your express, written consent for that, stating that you lose the right of withdrawal once the installation is fully carried out (art. 103.a TRLGDCU), and that on withdrawal during the work you pay pro rata for the work already done and the materials already supplied. For fully bespoke or clearly personalised supplies the right of withdrawal may lapse as well. Until payment in full, the materials supplied remain our property.

Cancellation after the cooling-off period

Once the cooling-off period has passed — or where there is no right of withdrawal — the agreement is firm. If you cancel after that, you reimburse our demonstrable costs up to that point: materials ordered or made to measure and the preparation and logistics costs incurred. We offset this against your deposit and refund any balance. We charge only actual, demonstrable costs — no penalty.

Liability and force majeure

We carry out the engagement with care and are insured for it: Solarfit holds a public liability policy (seguro de responsabilidad civil) covering the material and personal damage that our installation work may cause to you or to third parties. Our liability is limited to direct damage and to at most the amount of the engagement concerned; we are not liable for indirect damage such as lost yield. This limitation does not apply in case of intent or gross negligence, nor for personal injury, nor where the law prescribes wider liability — your mandatory consumer rights remain in full force. In case of force majeure (such as extreme weather or supply problems) we may suspend the work without being liable for damages.

Service and monitoring

After handover you can come to us for service; maintenance can be booked separately.

The remote monitoring is an extra service and works only with a good internet connection at the location of the inverter. Usually the monitoring is active the same working day; if the installation is finished only after sunset, the first data appears the next day, once power is being generated again. For this you need a stable wifi or internet connection that reaches the inverter. If your wifi is too weak or absent, or your router is too far from the inverter so there is no coverage, we cannot guarantee the monitoring — that falls under your own internet provision and not under our responsibility. The working of the installation itself is independent of this.

Data protection

How we handle your personal data is set out in our privacy policy.

Applicable law and disputes

Spanish law applies to these terms and to our agreements. We always try to resolve a dispute together first. As a consumer you can also:

• request a free complaints form (hoja de reclamaciones) from us;
• submit a dispute to the European ODR platform (ec.europa.eu/consumers/odr);
• turn to the competent court — for you as a consumer that is the court of your place of residence (art. 90 TRLGDCU); we never impose another court on you.

Void provisions

If a provision in these terms is void or unenforceable (for example because it would be regarded as unfair towards a consumer), the remaining provisions continue in full force and the provision concerned is replaced by what the law prescribes.

Changes

We may amend these terms. The date at the top indicates the latest version; for an ongoing engagement the terms that applied when it was concluded remain in force.

Contact

Questions about these terms? Email info@solar-fit.es or call +34 676 147 637.